
Customer Service Training
Our Customer Service Training is a half day course suitable for any employees who deal with internal or external clients. Whether you are an office premises, public service or shop excellent customer service skills go a long way to promoting your business.
A poor reputation unfortunately spreads more quickly than good. But excellent customer experience will spread far.
Customer Service Training will ensure your employees are aware of how customer service can impact on your business, how to deal with confrontation and to have tools to diffuse negative situations. The course also covers dealing with customers in a friendly manner whilst staying professional.
The course is delivered in an interactive way with group work and discussion.
Course content includes:
- What is customer service?
- The ‘Brand values’
- First impressions
- Methods of communication
- Language and tone of voice
- Intent and impact
- Passive, aggressive and assertive behaviour
- Understanding customer needs and expectations
- Listening and confirming understanding
Course duration is 3 hours and a Training Provider Certificate is awarded for each learner
Call Jayne on 0800 368 8768 to enquire.
Call 0800 368 8768 to ask about our on-site training
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Risk Assessment for New and Expectant Mothers in Manchester
Our Risk Assessment for New and Expectant Mothers training is a half day course intended for all risk assessors in your business or those who manage people.
The Health and Safety Executive (HSE) require specific risk assessments that fulfil requirements to protect the health and safety of new and expectant mothers within the workplace.
This risk assessment course provides an understanding of legal requirements under the Management of Health and Safety at Work Regulations in terms of assessing risk, along with specific risks, welfare provisions and requirements for breast feeding.
As an employer in Greater Manchester this course supports your compliance in providing information and training to employees with responsibility for carrying out risk assessments in your business.
'Employers must give you information about the risks in your workplace and how you are protected, also instruct and train you on how to deal with the risks.’ (HSE Guidance – accessed June 2016)
Your course is delivered in an interactive way with group work and discussion. Specific risks within your industry (as applicable) are included in delivery. Where you have an existing risk assessment form we will use your form during course delivery, along with discussion on your internal procedures so that attendees are fully aware of your requirements, as well as their duties under relevant legislation.
Risk Assessment for New and Expectant Mothers Course content includes:
- Management of Health and Safety at Work Regulations
- Specific requirements for new and expectant mothers
- Physical and psychological changes in the body
- Principles and Practice of carrying out a suitable and sufficient Risk assessment
- Reasonable adjustments
Course duration is 3 hours and a Training Provider Certificate is awarded for each learner
Call Jayne on 0800 368 8768 to enquire.
The 'Risk Assessment for New and Expectant Mothers' training course can be delivered on site in Greater Manchester including Stockport, Ashton, Rochdale and throughout the north west
We also offer:
QNUK Level 2 Award in Preventing Violence in the Workplace (RQF)
QNUK Level 1 Award in Fire Awareness at Work (RQF)
QNUK Level 2 Award in Fire Safety for Fire Marshals (RQF)
QNUK Level 2 Award in Principles of COSHH (RQF)
QNUK Level 2 Award in Principles of Manual Handling at Work (RQF)
QNUK Level 2 Award in Manual Handling at Work (RQF)
QNUK Level 2 Award in Principles of Workplace Risk Assessment (RQF)
QNUK Level 3 Award in Workplace Risk Assessment (RQF)