Customer Service Training
Our Customer Service Training is a half day course suitable for any employees who deal with internal or external clients. Whether you are an office premises, public service or shop excellent customer service skills go a long way to promoting your business.
A poor reputation unfortunately spreads more quickly than good. But excellent customer experience will spread far.
Customer Service Training will ensure your employees are aware of how customer service can impact on your business, how to deal with confrontation and to have tools to diffuse negative situations. The course also covers dealing with customers in a friendly manner whilst staying professional.
The course is delivered in an interactive way with group work and discussion.
Course content includes:
- What is customer service?
- The ‘Brand values’
- First impressions
- Methods of communication
- Language and tone of voice
- Intent and impact
- Passive, aggressive and assertive behaviour
- Understanding customer needs and expectations
- Listening and confirming understanding
Course duration is 3 hours and a Training Provider Certificate is awarded for each learner
Call Jayne on 0800 368 8768 to enquire.
Call 0800 368 8768 to ask about our on-site training
Group Business Software
"I have personally known Jayne Hayward now for the last 3 years. I have not only worked with her as a partner, but I have attended many of the courses she runs as a delegate. All courses have been first class, they are very interactive and informative and Jayne’s teaching style is very engaging. She always underpins the learning by giving real life examples of the topic which helps you to gain good practical knowledge too. I never hesitate in recommending Jayne to any of my corporate customers looking for training and actively involve her in many training opportunities I have where I simply cannot deliver what my clients need. To sum Jayne up in 3 words – Professional / Knowledgeable / Engaging." Sharon Anderton - Director, GROUP Business Software (UK) Ltd
First Aid For Parents
“I can not recommend Jayne highly enough for the fantastic paediatric first aid training she provided for me and my family. As first time parents we have now gained a lot of confidence and Jayne was extremely helpful and caring throughout.” Tori – Parent’s first aid course
31 Mackeson Drive,
Ashton under Lyne